Betvoro Privacy Policy

1. Introduction

Betvoro (referred to here as "we", "us", or "the platform") operates the betvoro.bio website. This privacy policy explains how we collect your personal information, how we use it, and how we keep it secure.

By creating an account or using the Betvoro website, you are considered to have accepted this Privacy Policy. Please read it carefully before you start.

2. What Information We Collect

Betvoro collects two types of information — what you provide directly, and what is automatically gathered through your use of the platform.

We never collect sensitive personal information such as religious beliefs, political opinions, or health data.

3. How Your Information Is Collected

Your information is collected in three main ways:

• Directly from you: When filling out the registration form, updating your profile, contacting support, or submitting KYC documents.
• Automatically: When you use the platform, certain information is collected automatically through cookies, log files, and tracking technologies.
• Via Third Parties: Limited information may be received from payment providers or identity verification services, strictly for security purposes.

4. Why & How We Use Your Information

Betvoro uses your information for the following purposes:

• Account Management: For registration, login, and profile management.
• Service Delivery: To keep betting, payment processing, and gaming services running.
• Identity Verification: To verify your age and identity and to prevent fraud.
• Customer Support: To respond to your complaints or enquiries.
• Security: To detect and prevent suspicious activity, money laundering, and account hacking.
• Service Improvement: To analyze user behavior and improve the overall platform experience.
• Legal Obligations: To fulfill legal requirements from regulatory authorities.

5. Who We Share Your Information With

Betvoro does not generally share member information with third parties. However, limited exceptions may apply in the following cases:

• Payment Provider: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions. This is strictly for payment processing purposes.
• Identity Verification Services: Limited data may be shared with trusted verification services as part of the KYC process.
• Legal Obligations: We may be required to disclose information in response to a court order, government investigation, or lawful request from a regulatory authority.
• Business Changes: In the event of a merger or acquisition, your data may be transferred to the new owner. Members will be notified in advance if this occurs.

Third parties with whom we share information are contractually bound to maintain the same standard of privacy protection.

6. Data Security Measures

Betvoro uses industry-standard technology and processes to keep your data secure:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Firewall Protection: Advanced firewall system at the server level.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Two-Factor Authentication: An additional verification layer for account login.
• Restricted Access: Only authorised staff can access data on a need-to-know basis.
• Data Masking: Sensitive data such as passwords are never stored in plain form.

7. Data Retention Period

How long we retain your data depends on the type of information and the purpose it was collected for:

• Account Information: For as long as your account is active, and for 5 further years after closure (for legal purposes).
• Transaction Records: Up to 7 years from the transaction date.
• KYC Documents: 5 years after verification.
• Log & Technical Data: 90 days to 1 year.
• Support Conversations: 2 years from the date of last contact.

Once the retention period ends, your data is securely and permanently deleted.

8. Cookie Policy

Betvoro uses cookies to ensure the platform runs smoothly and to improve your experience. The types of cookies used are listed below:

Most browsers give you control over cookies. However, disabling essential cookies may prevent the platform from functioning properly.

9. Your Privacy Rights

As a Betvoro member, you have the following rights:

To exercise any of these rights, email us at support@betvoro.bio. We will respond within 30 days.

10. Protection of Minors

Betvoro strictly prevents anyone under 18 from registering. We do not knowingly collect or process data from minors.

If a parent or guardian believes their child under 18 has created an account, please contact support immediately. We will promptly close the account and delete all associated data.

11. International Data Transfers

Betvoro primarily operates servers in Bangladesh and nearby regions. However, certain technical services may require data to be processed on servers in other countries.

For any such international transfers, we ensure that adequate data protection measures are in place in the destination country and that contractual safeguards are maintained.

12. Changes to the Privacy Policy

Betvoro may update this Privacy Policy when necessary. In the event of any changes:

• Members will be notified by email or SMS at least 15 days before any significant changes take effect.
• The "Last Updated" date at the top of the page will reflect the change.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

13. Contact Us

Contact us for any privacy-related questions, concerns, or requests:

• Email: support@betvoro.bio
• Live Chat: Click the chat icon at the bottom right of the platform
• Response Time: Usually within 24 hours; complex requests may take up to 30 days

To submit a formal privacy complaint, send us an email with the subject line "Privacy Request". Our Data Privacy Team will look into it promptly.